Our Faculty
Michael Milakovich, Ph.D.
Associate Professor
Degrees
- Indiana University, Political Science, Ph.D., 1972
- Indiana University, Political Science, M.A., 1968
- Indiana University, Comparative Education, M.S., 1966
- University of California (Santa Barbara), History and Social Science, B.A., 1965.
Specialties
- Quality management and productivity improvement
- Health services administration
- Criminal justice
- Business-government relations
Research Interests
- Public sector quality management
- Health care quality improvement
- State and local government
- Criminal justice and administration
Selected Publications:
- Public Administration in America, Seventh edition, St. Martins Press (coauthor with Gordon)
- Improving Service Quality: Achieving High Performance in the Public and Private Sectors, St. Lucie Press
- “From Democracy to E-mocracy: Using the Internet to Increase Citizen participation in government,” Knowledge Management in e-Government, Trauner Druck, Vienna, Austria
- “Best in the Business: Improving Service Quality in Government,” PA Times
- “The State of Results-Driven Customer Service Quality in Government,” Journal of Organizational Excellence
- “The Management of Quality,” The Encyclopedia of Public Adminstration and Public Policy, Marcel Dekker, Milwaukee, Wisc.
Teaching & Professional Experience:
- Coordinator and Project Director, Institute for Quality
University of Miami, School of Architecture, Department of Urban and Regional Planning - Consultant with judicial, governmental and health care agencies in the United States and abroad
- Life Member, American Society for Public Administration
- Expert witness in state and federal courts
- Advisor to public and nonprofit organizations on policy issues and quality improvement strategies
- Member of editorial boards, including the Board of Directors of the National Center for Public Productivity
